- Preamble
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Online stores Website AUTO GRAPHISME.COM have been implemented by the company AUTO-GRAPHISME who is the operator of this Website.
Any order under a product appearing in an online shopping site AUTO-GRAPHISME.COM implies prior acceptance of these Terms and Conditions.
Accordingly, the Customer is fully aware that its agreement on the content of these Terms does not require the signature of this document, to the extent and the Customer wishes to order online the products presented in the framework of the shop's website.
The Customer has the option to save or print these Terms, provided that both the saving and editing of this document are the sole responsibility, these Terms and Conditions may be susceptible to change. In this case, the conditions will be those on the site at the time of ordering.
Our General Terms and Conditions are governed by French law. The purchase of an item from a third country does not assume any responsibility for the website AUTO GRAPHISME.COM in case of non-compliance with the laws of that country.
Online stores established by the company AUTO-GRAPHISME through the website AUTO-GRAPHISME.COM mention the following information :
- legal notice allowing a precise identification of the company AUTO-GRAPHISME;
- presentation of the essential characteristics of the goods offered;
- indicated in euros (TTC) the price of goods and, where appropriate, the costs of delivery;
- indication of payment, delivery or performance;
- the existence of a right of withdrawal;
- the validity of the offer or the price;
All of this information is presented in French and English. Client states have full legal capacity to engage under these Terms.
- Article 1: Entirety
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The present General Conditions express the entirety of obligations of parties. In this sense, the Customer is deemed to accept without reservation all the provisions contained in these General Terms and Conditions. AUTO-GRAPHISME.COM site for its part undertakes to respect the role of dealer under those conditions.
- Article 2 : Object
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These Terms and Conditions are intended to define the rights and obligations of the parties under the online sale of goods and services offered by the site AUTO-GRAPHISME.COM to the Customer.
- Article 3: Contractual documents
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This contract is formed by the following contractual documents, presented in descending order :
- these Terms and Conditions;
- the order form.
In case of conflict between the provisions contained in the documents of different ranks, the provisions of higher rank document shall prevail.
- Article 4: Entry into force - length
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These Terms and Conditions shall enter into force on the date of signature of the order form.
These Terms and Conditions are concluded for the duration necessary for the provision of goods and services purchased, until the expiry of the guarantees.
- Article 5: Validation controls and electronic signature (Act of 13 March 2000 on the electronic signature.)
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Any order signed by Client "click" or "double click" constitutes an irrevocable acceptance which can be challenged only in the cases expressly provided for in these Terms and Conditions of sale as "right of withdrawal" and "out of stock". The "click" or "double click" associated with the authentication and non-repudiation and integrity protection of messages is an electronic signature. This electronic signature has value between the parties as a handwritten signature.
- Article 6: Order Confirmation
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The contractual information will be confirmed via e-mail. Some commands must be subject to control by our verification service. In this case you will notified by mail to send documents to obtain the final confirmation of your order. AUTO-GRAPHISME.COM site reserves the right to cancel the order in case of non receipt of these documents or receiving documents deemed non-compliant.
All orders paid by check or money order or wire transfer will be processed upon receipt of payment method. The periods of availability as shipping are recalculated from the date of receipt of payment.
The Website AUTO-GRAPHISME.COM recommends the Customer retained on paper or on computer reliable data on the order.
The Customer must verify the completeness and compliance of information provided to the site AUTO-GRAPHISME.COM. The latter can not be held responsible for any typing errors and the consequences in terms of delay or error in delivery. In this context, all costs incurred for the return will be borne by the Customer.
- Article 7: Proof of the transaction
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The records stored in computer systems of Website AUTO-GRAPHISME.COM in reasonable conditions safety, will be considered proof of communications, orders and payments between the parties.
The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.
- Article 8: Product Information
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8-a : The company AUTO-GRAPHISME present on its website AUTP-GRAPHISME.COM to sell products with the characteristics required to comply with Article L 111-1 of the Consumer Code, which provides the possibility for the potential customer to know before taking command of the essential characteristics of the products they wish to buy.
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8-b : Bids submitted by the website AUTO-GRAPHISME.COM are only valid within the limits of available stocks. AUTO-GRAPHISME.COM website reserves the right to change the product mix within the constraints imposed by its suppliers.
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8-c : The products are conform to the French legislation and standards applicable in France. Photographs, text, graphics, information and characteristics reproduced and illustrating the products presented are not contractual. Therefore, the responsibility of the website AUTO-GRAPHISME.COM can not be held liable for errors or omissions in any of these photographs, text or graphics, information or features of the products or in case of changing the characteristics of products by suppliers.
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8-e : Partner who uses the services of the website AUTO-GRAPHISME.COM, which is clearly identified on its online store, attach to each product reviews. This comment appears on the product page as "Comment NAME_OF_TH_PARTNER." website AUTO-GRAPHISME.COM disclaims any liability for the content of this comment.
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8-f : website AUTO-GRAPHISME.COM guarantees the Customer in respect of latent defects affecting the products delivered through replacement of defective products or parts making them unfit use, or refund without being seen by the client as responsible for any adverse consequences that could lead to hidden defects.
- Article 9: Price
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Prices are quoted in Euros and are only applicable to the date of dispatch of validation of the order by the Customer.
They do not include delivery charges, depending on the weight of the order and the delivery location, and charged extra, and indicated before the final validation of the order. A summary table of costs for packaging / postage is also available under "Fees packaging / postage".
The prices include the TVA applicable to the French day of the order and any change to the rate of TVA French will be reflected in the price of the products presented on the site, and the date stipulated by the decree.
Full payment must be made at time of order, unless specified on the specific job site. At no time, payments can not be considered as a deposit or deposits.
- Article 10: Payment Method
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To set the order, the Customer shall, at its option, of all modes of payment specified in the order, namely: CB card or VISA or MASTERCARD, check (French only) against payment, money order, bank, online payment system PAYPAL.
In case of payment by check, the check must be issued by a bank domiciled in France or Monaco. All orders paid by check or money order or wire transfer will be processed upon receipt and credit the account of the company AUTO-GRAPHISME payment method. The periods of availability as shipping are recalculated from the date of receipt of payment.
Checks are cashed upon confirmation of the order.
The Customer warrants to Website AUTO-GRAPHISME.COM it has the required permission to use the method of payment chosen by him during the validation of the order.
AUTO-GRAPHISME.COM Website reserves the right to suspend any order and any delivery in case of refusal of authorization of payment by credit card from the officially accredited bodies or in case of no payment.
The Website AUTO-GRAPHISME.COM specifically reserves the right to refuse to make a delivery or to honor an order from a customer who has not paid fully or partially control pre ous or with whom a payment dispute is being administered.
I f p a y m e n t i s m a d e b y c r e d i t c a r d v e r i f i c a t i o n p r o c e d u r e i s c a r r i e d o u t b y o u r f i n a n c i a l p a r t n e r C R E D I T DU NORD o r P A Y P A L . T h e t r a n s a c t i o n w i l l b e o n t h e p a r t n e r ' s s i t e u s i n g t h e p r o t o c o l S S L d a t a e n c r y p t i o n . A t n o t i m e A U T O - G R A P H I S M E . C O M webs i t e i t s e l f d o e s t h e i n f o r m a t i o n e n t e r e d o n t h e s i t e o f o u r f i n a n c i a l p a r t n e r .
The Customer is advised that the website AUTO-GRAPHISME.COM can not be held responsible for any misconduct or fraudulent use of any means of payment would not have been detected by the verification procedure implementation.
As part of this audit may be required to submit to the Customer by mail or fax or mail to AUTO-GRAPHISME.COM a copy of an identity and a proof of residence. The order will be confirmed after receipt and verification by us of parts delivered. In the absence of receipt of such documents within 15 days of ordering, it will be deemed automatically canceled.
The Website AUTO- G R A P H I S M E . C O M r e t a i n s f u l l o w n e r s h i p o f t h e g o o d s s o l d u n t i l f u l l r e c e i p t o f a l l s u m s o w e d b y t h e C u s t o m e r u n d e r i t s c o n t r o l , i n c l u d i n g f e e s a n d t a x e s .
Customer only original products sold can claim access to clauses of these Terms and Conditions.
- Article 11: Availability of products
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The Website AUTO-GRAPHISME.COM agrees to make every effort to deliver within the shortest possible time orders placed on the site, and as soon as the order was , validated and paid by the Client. Deadlines vary by product. The order will be executed no later than within 30 days from the day following that on which the Customer's order has been finally validated (average payment received and verification procedure conducted control).
In case of unavailability of the ordered product, especially because of our suppliers, the Customer will be informed at the earliest and will be able to cancel the order. The Customer will have the option of requesting either a refund, if any, paid within 30 days at the latest of their payment, or an exchange of product features and price equivalent if the Website AUTO-GRAPHISME.COM is able to get it.
In case of impossibility of exchange, AUTO-GRAPHISME.COM reserves the right to cancel the Customer's order and refund the money paid.
Information on availability of products are provided by our suppliers, the unavailability of the product can not engage the responsibility of website AUTO-GRAPHISME.COM or entitlement to damages for customer.
- Article 12: Delivery terms
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The products are delivered to the address indicated by the Customer on the order and only in France, Monaco, Germany, Austria, Belgium, Denmark, Finland, Great Britain, Ireland, Italy, Luxembourg, Norway, Netherlands, Portugal, Sweden, Switzerland (list not exhaustive and may change without notice).
The Customer must verify the completeness and compliance of information provided to the website AUTO-GRAPHISME.COM. The latter can not be held responsible for any typing errors and the consequences in terms of delay or error in delivery. In this context, all costs incurred for the return of the order will be entirely borne by the Customer.
AUTO-GRAPHISME.COM website can not be held responsible for delays in delivery due to errors or disruptions due to carriers (total or partial strike of postal services and means of transport and / or communications).
The Customer must check the condition of the packaging of the goods upon delivery and report any damage to the carrier on the delivery, as well as Website AUTO-GRAPHISME.COM in within two working days.
The Customer will be notified by mail of the impending shipment for the order. In case of delay in delivery of more than three days from the date we have indicated in the e-mail dispatch, we suggest the Customer to check with the post office that the package is not pending, and, if appropriate, we report the delay in calling us by phone or by sending us an email.
We then contacted the Post to start an investigation. A Post investigation may take up to 21 working days from the date of its opening. If during this period, the product is found, it will immediately re-routed to the correct address. But if the product is not found at the end of the period of 21 days of investigation, the Post considers the package as lost. It is only after this period that we can send a replacement at our expense. If the product ordered were not available at that time, we refund the amount of products affected by the loss of carrier.
- Article 13: Delivery problems due to carrier
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Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged parcel, broken product ...) must be indicated on the delivery form of "handwritten reserves", accompanied by the signature of the Client. In the case of a dispatch by post, if the package arrives damaged or opened (especially with the presence of yellow adhesive tape "La Poste"), it is essential that the Customer makes set by the post officer or the post office it depends on a "damage report" (report 170) so that AUTO-GRAPHISME.COM can open an investigation and compensation procedure.
Customer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by registered mail with return receipt stating such claims. The Customer shall simultaneously transmit a copy of this letter (with the original "damage" as appropriate) by registered mail to: AUTO-GRAPHISME.COM, 60 Bis, Avenue des Arè de Cimiez, 06000 NICE, FRANCE. Any claim submitted outside our service time will be rejected.
- Article 14: Delivery errors - Non-conforming products
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14-a : T h e C u s t o m e r m u s t m a k e t o s o c i e t y A U T O - G R A P H I S M E . C O M t h e d a y o f d e l i v e r y o r l a t e r t h a n t h e f i r s t b u s i n e s s d a y a f t e r d e l i v e r y , a n y c l a i m o f e r r o r o f d e l i v e r y a n d / o r n o n - c o n f o r m i t y o f g o o d s i n k i n d o r i n q u a l i t y c o m p a r e d t o t h e i n s t r u c t i o n s o n t h e o r d e r f o r m . A n y c l a i m m a d e a f t e r t h i s t i m e w i l l b e r e j e c t e d w i t h o u t r e c o u r s e .
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14-b : The formulation of this claim with the website AUTO-GRAPHISME.COM can be made :
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by mail to : jjacques@auto-graphisme.com
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by phone at 06 03 22 79 81 or 04 93 81 00 72 (Normal rate), from 9am to 12pm and from 14h to 18h from Monday to Friday, excluding holidays.
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14-c : Any claim not made in the rules defined above and within the time limits could not be taken into account and release the company AUTO-GRAPHISME.COM any liability to the Customer.
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14-d : Upon receipt of the complaint, AUTO-GRAPHISME.COM assign a number to return the product(s) concerned and shall communicate to the Customer. The return of a product can take place after the award of this agreement number according to the approach outlined above.
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14-e : Any product for exchange or refund must be returned within 8 days of receipt of the agreement back to AUTO-GRAPHISME.COM in its entirety (Accessories and instructions included) and in its original packaging in perfect condition, in Colissimo with insurance covering the value of the goods returned to the following address: AUTO-GRAPHISME, 60 bis Avenue des Arènes de Cimiez, 06000 NICE, FRANCE. To be accepted, any return must be reported in advance to Customer Service AUTO-GRAPHISME.COM.
- Article 15: Right of withdrawal
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The Website AUTO-GRAPHISME.COM grants the Customer a cancellation period of 7 calendar days to return, at its expense, the products do not suit him. This period starts from the date of delivery of the Customer's order. All returns must be reported prior to the AUTO GRAPHISME.COM's Customer Service :
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by mail to : jjacques@auto-graphisme.com
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by phone at 06 03 22 79 81 ou au 04 93 81 00 72 (Normal rate), from 9am to 12pm and from 14h to 18h from Monday to Friday, excluding holidays.
A return number will be assigned to the product. The product must be returned with Colissimo insurance market value of the products. In all cases the return is the risk of the Customer.
AUTO-GRAPHISME.COM website recommends the Customer to return its products Colissimo with a recommendation or guaranteeing additional insurance, if any, compensation products , height of their actual market value in case of theft or loss of the goods.
AUTO-GRAPHISME.COM website recommends the Customer-pack on the original packaging of its products, because only products returned are in their entirety, in their original packaging, the entire front be intact and in perfect condition for resale.
Any product that has been damaged, incomplete, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is without penalty, except the cost of return which remain the responsibility of the Customer. Assuming the exercise of the right of withdrawal, the customer has the option of requesting either a refund of monies paid, or exchange of an amount equal to the sums paid or, where appropriate, with a bank loan, the re-shipment charges to be borne by the Customer.
In case of exercising the right of withdrawal, the website AUTO-GRAPHISME.COM will make every effort to reimburse the Customer within 15 days. The Customer will be refunded by check sent to the French billing address when ordering.
- Article 16: Product Warranty
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Pursuant to Article 4 of Decree No. 78-464 of 24 March 1978, the provisions hereof can not deprive the client of the legal guarantee which obliges the seller to guarantee against all the consequences of defects of the thing sold. This clause is applicable only in the context of a comprehensive settlement of the order.
The Customer is expressly informed that the website AUTO-GRAPHISME.COM is not the exclusive producer of the products presented within the website, under the law n ¡ 98-389 of 19 May 1998 concerning liability for defective products.
Accordingly, in case of damage to a person or property by a defective product, only the liability of the producer it could be sought by the Customer, based on the information provided on the packaging of the product.
In the case of a defective product during the warranty period, the customer is asked to contact the customer service who will indicate the procedure to return the product. No returns will be accepted without prior agreement evidenced by the issuance of a number and a good return agreement. This agreement is valid for a return period of 8 days. As his award, the defective product must be returned to AUTO-GRAPHISME.COM site in its original packaging, complete (with manuals, accessories, miscellaneous, etc..), All protected , by over-packaging referring visibly return number provided by the website AUTO-GRAPHISME.COM, the right of return is enclosed in the package prior to shipment.
All costs and risks associated with returning the defective product shall be borne by the Customer.
Any product whose warranty period expired will not be supported by the website AUTO-GRAPHISME.COM.
- Article 17: Rights of Use
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Shown visuals of products sold by the website AUTO-GRAPHISME.COM remain the property of their author(s) respective(s) and should not be reused or modified by the Customer.
- Article 18: Force majeure
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Neither party has failed to meet its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure.
Be considered fortuitous event or force majeure any compelling facts or circumstances, outside parties, unpredictable, inevitable, independent of the will of the parties and can not be prevent , ket by them, despite all efforts reasonably possible.
The party affected by such circumstances shall notify the other within ten working days following the date on which it becomes aware.
Both parties will then, within a month, unless unable due to force majeure, to examine the impact of the event and agree the conditions under which the Executive execution of the contract will be continued.
If the force majeure lasts for more than three months, these terms may be terminated by the injured party.
Explicitly, are considered force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of French courts and tribunals :
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the blocking of means of transportation or supplies, earthquakes, fires, storms, floods, lightning;
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stop telecommunication networks or difficulties specific to telecommunication networks to external Customers.
- Article 19: Partial no validation
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If one or more provisions of these Terms are held to be invalid or declared as such under any law, regulation or following a de final decision of a competent court, other provisions shall remain in full force and effect.
- Article 20: No Waiver
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The fact that one of the parties does not rely on a breach by the other party to any of the obligations contained in these Terms and Conditions shall not be interpreted in the future as a waiver of the obligation in question.
- Article 21 : Title
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In case of difficulty in the interpretation of any of the securities contained in the head of clauses, and one of the clauses, the titles will be declared nonexistent.
- Article 22: Applicable Law
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These Terms and Conditions are subject to French law. This is for the fund rules as to the rules of form.
In case of dispute or claim, the Customer will apply primarily to AUTO-GRAPHISME.COM for an amicable solution.
In case of dispute for any reason whatsoever, the only court recognized and accepted by both sides is that the Tribunal de Commerce de Nice (06).
- Article 23 Data Protection
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According to the French law "Informatique et libertés" n° 78-17 of 6 January 1978, you have a right to access and rectify information concerning you. You can exercise this right by sending an email to the following address: AUTO-GRAPHISME, 60 bis Avenue des Arènes de Cimiez 06000 NICE, FRANCE.
- Article 24: Legal Terms
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The site "AUTO-GRAPHISME.COM" is published by AUTO-GRAPHISME registered with the Trade and Companies Register under number 439 718 586 RCS NICE.
For more information or questions, our Customer Service is available :
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by mail to : jjacques@auto-graphisme.com
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by phone at +33 (0)6 03 22 79 81 or at +33 (0)4 93 81 00 72 (Normal rate), from 9am to 12pm and from 14h to 18h from Monday to Friday, excluding holidays.
